Legal Drinking Age

The purchase of alcoholic beverages is exclusively reserved for individuals who have reached the legal age according to the applicable legislation in the Customer's country of residence. By placing an order, the Customer declares to meet this requirement and agrees to comply with the relevant laws.

Prices

All public prices listed on the site are inclusive of Italian VAT, unless otherwise specified.

What it costs to subscribe to the site?

Registration on the site is completely free. To register, click the “Login” button at the top right of the page and follow the guided procedure. You will receive an email with a confirmation link to validate your email address. Once registered, you can log in with your credentials, track your orders, view your loyalty points balance, and access all benefits reserved for registered users.

How can I pay on Wineyou?

- Circuit Credit Card Visa, Visa Electron, Maestro and MasterCard.

- PayPal: completing your order you will be redirected to the PayPal web site.

- Bank Transfer: at the time of confirmation of the order, the bank details (IBAN) will be indicated, the transfer amount and the order number. It 'important that we receive the payment within 7 days from date of order, because in case of delay, your order will be canceled.

What is the CVV code of the credit card?

The CVV code is a 3-digit number printed on the back of your credit card, required to complete the online transaction.

It's safe to pay by credit card on Wineyou?

Yes, paying with a credit card on Wineyou is safe and secure. We rely on Nexi, a leader in digital payments, ensuring that transactions occur on secure platforms with advanced encryption protocols and security systems in compliance with international standards to protect your sensitive data.

Are my personal data secure?

Yes, your data is secure with Wineyou. For more details on how your information is managed and protected, please refer to our Privacy Policy.

Can I receive the invoice on goods purchased?

Yes, you can request an invoice during checkout by following the guided procedure. Alternatively, you can contact us within 12 days from order confirmation at info@wineyou.it or call +39 388 634 2562.

How do I order?

You can purchase products directly from our online catalog by selecting the items you want. You may choose to register on the site or proceed as a guest. Once logged in, simply select the desired product and follow the guided checkout process, which will take you step by step through to completing your order..

Can I track my shipment?

Yes, once the courier picks up the shipment, you will receive an email with tracking details.

My bottles are safe to ship?

Absolutely, we rely on the best couriers like Gls, SDA. The packaging is composed of a container of impact-resistant polystyrene inside of a cardboard box and for your further protection, they are insured in case of breakage, loss or theft.

Can I cancel an order made?

You can cancel any order without any problem as long as before shipment. To request the cancellation, please contact us at the number +39 3886342562 or info@wineyou.it indicating the order number to be canceled, your name and your telephone number. In case of cancellation, it will be refunded the full amount of the order.

Can someone else pick up my order?

Yes, someone other than the person who placed the order can pick up the delivery. The recipient must show a valid ID and sign the delivery receipt.

What happens if there’s no one at home when the delivery is made?

If there’s no one available at the delivery address, the courier will leave a delivery notice with their contact details. You can contact the courier to arrange for re-delivery. If no contact is made, the courier will attempt to deliver the package again the following day. In case of a second failed delivery, another notice will be left. At that point, we will contact you to arrange recovery of the order. We recommend providing an address where someone is always available to receive the package.

Can I change my delivery address of the package?

Once the order has been shipped, it will no longer be possible to modify the shipping address. However, if the order has not yet been dispatched, you can request an address change by sending an email to info@wineyou.it . The date of receipt of the request will be considered, and modifications can only be made before the order is shipped.

What should I do if the goods I received are damaged?

If you receive damaged bottles, please refuse the delivery and take a photo of the damage. Send the photo and a description of the issue to info@wineyou.it . We will arrange for the damaged packages to be returned, replace them, and send new items. If the damaged products are out of stock, we will contact you to offer substitute products or provide a refund.

What should I do if the wine tastes of cork?

If one or more bottles have a cork taint, please email us at info@wineyou.it with your order number and indicate how many products are affected. You will need to send us the defective bottles with at least 2/3 of the contents and the original cork. Upon receiving the bottles, we will verify the defect. If confirmed, we will offer you a discount voucher or replace the product, provided you notify us within 6 months of the purchase. If the defective product is not returned, a refund or replacement cannot be processed.

Taxes and customs duties on alcohol

Please note that, depending on your country's regulations, taxes or excise duties may apply to the purchase of alcohol. As a customer, you are solely responsible for declaring and paying these duties. We encourage you to check local regulations before purchasing, as Wineyou cannot cover any additional customs fees.

It is the Customer’s responsibility to verify that the laws of the destination country allow the importation of alcoholic beverages by private individuals. If the products are held, seized, or returned to the sender due to non-payment of customs duties or violation of local restrictions, any related shipping, return, and storage costs will be borne by the Customer.

Points Collection Program

How does Wineyou's points collection program work? Wineyou offers you the opportunity to accumulate points with every purchase made on our website. Each euro spent corresponds to a specific number of points that will be automatically credited to your account. The accumulated points can be used to obtain discounts on your future purchases. How can I use the points I have accumulated? You can use the accumulated points to get discounts on your next purchases. At the checkout, you will see your point balance and the corresponding discount amount. Points are non-convertible into cash and cannot be transferred to other users. Can I transfer my points to someone else? No, the accumulated points are non-transferable and can only be used by the account holder who earned them. Can I combine points with other promotions? The points collection program cannot be combined with other promotions or discounts unless otherwise specified by Wineyou S.R.L. Do the points have an expiration date? The accumulated points do not have a predefined expiration date, but it is always recommended to use them as soon as possible to avoid potential changes in the program conditions. Can Wineyou modify or suspend the points collection program? Yes, Wineyou S.R.L. reserves the right to modify, suspend, or cancel the points collection program at any time, with prior notice to users. In such cases, the program will not impose any liability on the company. What happens if I can't use the points I've accumulated? If you experience issues using your accumulated points or have any doubts about your balance, please contact our customer service at info@wineyou.it for assistance.

What do I do if the products don't match what I ordered?

Contact us at info@wineyou.it