FAQ

What it costs to subscribe to the site?

Registration is absolutely free. To subscribe, simply click on "Login" at the top right of the page and follow the wizard, or you can complete your registration via the "Facebook" button. You will receive an email to your email address, containing a link that you must click to complete and confirm the e-mail address ownership. The registration will allow you to buy all the products in the catalog. We recommend subscribing to the newsletter to stay informed on the latest news.

How can I pay on Wineyou?

- Circuit Credit Card Visa, Visa Electron, Maestro and MasterCard.

- PayPal: completing your order you will be redirected to the PayPal web site.

- Bank Transfer: at the time of confirmation of the order, the bank details (IBAN) will be indicated, the transfer amount and the order number. It 'important that we receive the payment within 10 days from date of order, because in case of delay, your order will be canceled.

What is the CVV code of the credit card?

The CVV code is a number consisting of three digits printed on the back of your credit card.

It's safe to pay by credit card on Wineyou?

Pay by credit card at Wineyou is safe and certified. For your complete safety, we rely on Banca Popolare di Milano. The transaction takes place directly on the Bank's website through a secure, encrypted connection.

Can I receive the invoice on goods purchased?

Yes, after you request it by contacting us in order comferma info@wineyou.it or on +39 3886342562.

How do I order?

You can buy products directly choosing them on our online catalog. You can choose to register with the site or to login as a guest. Once you have registered simply select the desired product and follow the purchase process, which will take you up to the completion of your order.

My bottles are safe to ship?

Absolutely, we rely on the best couriers like Gls, SDA. The packaging is composed of a container of impact-resistant polystyrene inside of a cardboard box and for your further protection, they are insured in case of breakage, loss or theft.

Can I cancel an order made?

You can cancel any order without any problem as long as before shipment. To request the cancellation, please contact us at the number +39 3886342562 or info@wineyou.it indicating the order number to be canceled, your name and your telephone number. In case of cancellation, it will be refunded the full amount of the order.

Ordered goods can also be picked up by people other than those who made the order?

Yes. It will be sufficient to show the carrier identification and to sign the delivery receipt.

Can I change my delivery address of the package?

Once an order has been made it is no longer possible to change the shipping address. However, if you have not yet placed an order you can correct or change your address at any time: just click on "My Account" located at the top right of the main page of the site. From there you will have access to your personal data panel and can change anything you like.